For more than a decade, PT Aetra Air Jakarta (formerly known as Thames PAM Jaya) has been supplying clean water to nearly 400,000 households in Indonesia’s capital city of Jakarta. It is one of the only two companies licensed by the government to manage the very complex task of treating and supplying water to Indonesian families in Northern, Eastern and Central Jakarta. Aetra is part of UK based RWE Thames Water Company.
 The use of Datamax-O’Neil’s spot billing solution has brought about many benefits, including a reduction of cost of bill printing and delivery. While previously it took an average of seven days to read the meter, print the bills and dispatch the bills to customers, today everything is completed in just mere seconds. This is in line with Aerta- Sedetik, as Aetra strives to achieve “a second to read, a second to print and a second to deliver”. Data accuracy has also improved substantially.